Frequently Asked Questions

Welcome to our FAQ page!

Here, you'll find answers to some of the most common questions we receive about underwear poverty, The Undie Chest, and how you can help.

If you don't see your question answered here, please feel free to contact us.

  • The Undie Chest will accept the following new items:

    • New women's and girl's panties with tags or in packages

    • New boy's and men's underwear (briefs, boxers) with tags or in packages

    • New women's and girl's bras (e.g., regular, sports, mastectomy, prosthesis)

    • New men's and boy's t-shirts

    *We accept underwear for all ages and sizes

    What items will we NOT accept?

    • Stained or wet items

    • No used women's panties or men's underwear

    • No shapewear, girdles, pantyhose, tights, slips, camisoles, garters

    • Clothing - shirts, tops, dresses, skirts, pants, suits, coats, socks, swimsuits, shoes

  • The Undie Chest Inc cannot establish or confirm the value of donated items. Valuations are the responsibility of the donor, in consultation with their tax preparer.

    Please save the tax deduction receipt that you will receive via email only for tax purposes. It serves as a confirmation of your contribution of goods to The Undie Chest Inc on the date received by us. The Undie Chest does not provide itemized donation lists.

    Please note that when filling out the donation form, you must provide a valid email address in order to receive a receipt for tax deduction.

  • Because we work with schools and other organizations that don't have the ability to wash items, we ask for new items.

    Additionally, because sorting through donations to select only the highest quality donations is very labor intensive, we want to reduce the cost of labor for sorting and be able to get items to those in need as quickly as possible.

  • You can mail your items in any size box or envelope. We encourage you to reuse existing boxes you have and make sure to cover up any previous labels prior to shipping. You can also pick up free envelopes and boxes from USPS.

    If you would like a confirmation email we must receive a valid email address on the online recycling form or on the written form.

    Please include your inventory barcode that will be generated after you submit the recycling form. We scan this barcode when it gets to our warehouse and the system will automatically send back a confirmation email to you that we received your items.

  • You pay for the shipping of your donation to The Undie Chest.

    You can mail your items in any size box or envelope. We encourage you to reuse existing boxes you have and make sure to cover up any previous labels prior to shipping. It is very important that you include the inventory barcode that you receive when completing the online donation form.

    More information can be found on our Give Undies page.

  • The Undie Chest offers recycling services. We know how important it is to maintain brand integrity. Many brands, prefer not to have items donated or enter the secondary market and would prefer to have them recycled and repurposed.

    If you are interested in recycling your overstock and returns please contact us at contactus@undiechest.org. We can discuss your needs and provide pricing.

  • After submitting your donation form, you will have the option of printing the inventory barcode on the thank you page. If you don't print it from the thank you page, you will also receive an email. If you don't see the email in your inbox, please check your junk or spam mail.

    If you still don't receive an email, it could be that your mail client is prohibiting it from being delivered to your inbox because it is an attachment.

    If this is the case and you didn't write down the barcode from the thank you page, then you can just send your box to the following address:

    The Undie Chest

    4904 S Power Rd, Ste 103-441

    Mesa, AZ 85212

    Please include your full name and email address to receive a confirmation email upon receipt.

  • Currently, we only have a drop-off location in the Phoenix, AZ area. There will be more drop-offs coming as we continue to bring on more partners.

    We recommend filling out the online donation form and including the barcode in the bag or box. If you do not include the barcode, we cannot send you a confirmation email. You can also print off and fill out the donation form and include it in your package.

  • You can mail your new underwear to the address below:

    The Undie Chest

    4904 S Power Rd, Ste 103-441

    Mesa, AZ 85212

    Note: We only have drop-offs in the Phoenix, AZ area right now, but there will be more to come. The address above is our drop-off location, it is a UPS Store. Your new underwear will need to be in a bag or box.

  • We don't accept requests for donations from individuals. Even though we would like to see everyone in need receive underwear, we cannot manage the demand of individual requests.

    We only work with approved nonprofit organizations.

  • Yes, we accept underwear all year. The need for underwear in schools, shelters, and transitional programs is unfortunately never-ending.

    Make sure to fill out the donation form and follow the steps for donating your underwear.

  • After you fill out the donation form the following steps will happen:

    1. You will receive an email with an inventory barcode to affix to your box or put inside your box. This is the same inventory barcode that you can print from the thank you page after you submit the recycling form. Or if you don't want to print the inventory barcode you can write it down on a piece of paper and include it in your box.

      Please note: If we don't receive your inventory barcode we cannot scan your item which will generate a tax deduction receipt. We do not mail out tax deduction receipts.

    2. Underwear is received at The Undie Chest warehouse and the inventory barcode is scanned.

    3. You will receive an email confirmation and tax deduction receipt that we received your donation. Please make sure to provide a valid email address.

    4. All donations are sorted by our staff when they arrive at our warehouse.

    5. Underwear requests from nonprofit organizations are fulfilled. For underwear that isn't donated, we partner with textile/clothing recyclers who help extend the life of those items and get them shipped around the world.

    Note: If you don't want to fill out the online donation form, you can print the Donation Form and include it in your box. You must provide a valid email address to receive a confirmation email and tax deduction receipt.

  • The Undie Chest donates underwear to nonprofit organizations that support families around the world.

    We serve families and individuals who are:

    • Homeless or living in poverty

    • Burdened with medical expenses (e.g, breast cancer survivors)

    • Survivors of human trafficking and domestic violence

    • Title 1 Schools

    Thank you for your support!